The applications of artificial intelligence are constantly evolving and being discovered. So, it’s no wonder that most organizations aren’t experts in how to launch AI technology for a company-wide artificial intelligence transformation.
This is why discussions about how organizations can deliver successful AI transformations tend to be divided into “AI Maturity Levels,” with virtually every business starting from ground zero.
The good news is that implementing artificial intelligence to revolutionize your business isn’t as intimidating as it initially appears. In addition, an expert in artificial intelligence transformations like C1M can clear a well-defined path that leads your entire team to new heights of rewarding productivity and success.
In the meantime, here are a few points to help your business get a jumpstart in navigating the AI Maturity Model, propelling your team’s AI knowledge from zero to hero.
Understanding AI Maturity Levels
There are generally five tiers of AI maturity levels, ranging from basic awareness to the transformational phase.
What is AI maturity level 0?
In the context of the AI Maturity Levels, level 0 represents a business or organization with virtually no AI capabilities. This means that the team is not exploring or using any AI applications.
For example, you may have used an AI-driven chatbot before but don’t have one to power your own customer service operations. Perhaps you’ve heard about AI’s possible role in content creation. However, besides playing around with ChatGPT for fun, you’ve never truly integrated any structured AI practices into your organization-wide content creation.
Don’t feel bad if you realize your business starts at level 0 because there is nowhere to go but up!
Level 0 is the launching point and the curiosity stage, and from here, your business has a world of growth and an enticing AI-powered future ahead.
Assessing your current AI maturity level – how to know if you’re at level 0
When it comes to AI maturity levels, the signs that you are at AI maturity 0 are obvious.
- Your executive, sales, marketing, or customer service team may be familiar with AI tools and how they can enhance operations. However, despite meetings or conversations where AI pops up, there’s no defined framework for moving forward.
- You may know many of the AI tools that can be implemented, but you haven’t narrowed down which technologies you want to test and launch.
- You have a solid idea of how AI can power different departments. However, you don’t have a plan, timetable, or detailed strategy on how to make these ideas come to realization.
This legwork, which transforms vague visions of using AI into actionable reality, is what marks the transformation from level 0 to level 1.
What is AI maturity level 1?
AI maturity level 1 represents the early or initial stage where an organization is dipping its toes into the many uses of AI technology. This includes conducting research, training different departments, testing tools and applications, and eventually launching AI into everyday operations.
By the time you’re officially at AI maturity level 1, your organization will have some practical implementation of AI technology ingrained in your business.
How Can Organizations Deliver Successful AI Transformations?
The most challenging aspect of integrating AI into your business is deciding where and how to start. This is where strategic planning comes into play.
Step 1 – Determine which departments or aspects of your operations will best benefit from AI.
Could AI help your customer service team minimize their time on the phone while providing better 24/7 service to your customers? Could AI provide invaluable insight and research for your marketing team on new demographics and revenue streams? Take a moment to identify your pain points and the areas where AI will be the most beneficial and a true asset.
Step 2 – Create a timeframe and milestones.
Once you know which AI applications you’ll launch (and it’s best to start with just one or two instead of a company-wide AI overhaul), it’s time to map out the details. Determine a date when you want to fully integrate your new AI technologies. Moreover, plan the steps to get you from zero to full implementation.
These in-the-middle steps will likely include the following:
- Identify point persons or team leaders to oversee the AI implementation.
- Training employees in different departments in the new AI procedures.
- Allow team members to do a “test run” and try out the new AI applications.
- Collect feedback from team members on challenges and successes.
- Draft basic guidelines for AI usage and how it will be launched and utilized going forward.
- Review all security processes and procedures to ensure restricted access and protection and enhance or add additional security measures as needed.
Step 3 – Launch, revisit, and revise.
Once you have launched your new AI technology and are using it to improve sales, marketing, customer service, and/or other everyday tasks, the work isn’t done. In fact, it’s just getting started.
The timeframe after you launch is your best opportunity to track and measure results. This will also help to determine any gaps in knowledge or training. Pay close attention to these challenges and opportunities, and revisit and revise as needed.
In addition, once you have AI successfully humming in the background of your company, it’s time to explore what else you can do!
Since AI is an ever-evolving technology, new opportunities exist to expand, grow, and implement AI into other corners of your operations to make them more streamlined and profitable.
Master the AI Maturity Levels with Proven Leadership and Insight
Everyone starts at level 0, but if you have an expert resource in your corner, you can climb your way up to expert AI status in no time. Propel your business to new plateaus of technological advancement and success.
Get a cutting-edge over the competition by discovering how AI can revolutionize your business.
Connect with our expert team at C1M today. Together, we’ll take you from level 0 to level 1 and guide you to the top. The future of your business starts here – let’s make it extraordinary.
Take the first step to AI mastery with C1M. Start your AI journey today and transform your business for tomorrow.
