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CARTA

CARTA™ — The Foundation of Workforce Architecture

Build the Roadmap for Your AI-Ready Workforce

Your people already know how the work gets done. The challenge is capturing that knowledge and transforming it into a foundation for AI. CARTA™ is how C1M.ai Workforce Architects record, analyze, and reflect real-world team activity — giving you a clear picture of how work truly flows across your organization.

With CARTA (Capture And Reflect Team Activity), you don’t get abstract theory or cookie-cutter workflows. You get an authentic map of your team’s activity, designed to highlight opportunities where AI can seamlessly augment — not replace — your people.

What CARTA Delivers

Visibility into Workflows

See how processes actually unfold, not how they’re supposed to.

Actionable Insights

Identify bottlenecks, redundancies, and opportunities for AI assistance.

Human-First AI Integration

Ensure AI is built to complement, not compete with, your team.

Architectural Roadmap

A structured view of team activity that guides every AI initiative.

Why CARTA Matters

AI success doesn’t start with technology — it starts with people. By capturing and reflecting authentic team activity, CARTA empowers your business to design AI workers that elevate human performance, drive efficiency, and accelerate growth.

CARTA is the first step in building the AI-augmented workforce of tomorrow.

The CARTA 5-Step Process

Capture

Record real employee workflows as they actually happen.

Our Workforce Architects begin by observing and recording real employee workflows — not just what’s written in SOPs, but what actually happens day-to-day. CARTA tools gather this through interviews, screen recordings, task shadowing, and digital workflow tracking.

Reflect

Mirror back workflows to reveal inefficiencies and handoffs.

Next, we mirror back the workflows to your team in a clear, structured view. This allows employees and leaders to see the big picture — the flow of work across teams, the handoffs, and the hidden inefficiencies.

Analyze

Identify patterns, bottlenecks, and AI opportunities.

With CARTA in hand, our Workforce Architects identify patterns, bottlenecks, and opportunities where AI can be introduced. We highlight where human effort is best preserved and where digital augmentation creates measurable value.

Architect

Design AI-augmented workforce models based on insights.

Using CARTA insights, we design AI-augmented workforce models. This may include introducing AI “workers” (like SDR agents or marketing automation assistants) that slot directly into existing workflows without disruption.

Guide

Provide a clear blueprint for AI implementation and growth.

Finally, our Workforce Architects ensure CARTA isn’t just a report. It becomes a roadmap for AI readiness, guiding the rollout of new AI solutions and evolving as your workforce grows.

START MAPPING YOUR WORKFORCE
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