Managing Conflict

We all experience conflict in our lives as people and business owners – but most of the time, we can choose to avoid conflict. Dial down the defensiveness and open a dialogue instead – learn more in this video.

Join John Arnott, business owner and digital marketing expert, to learn about how to choose conversation instead of conflict. Learn more about John at


Additional Tutorials and Videos:


You’ve felt it before – someone approaches you and your stomach drops. You’re getting tense and coiled and ready for conflict. You feel it in your gut.

But it doesn’t need to be this way.

Conflict happens – maybe a client is disappointed because expectations didn’t align, or something happened, or they’re just having a rough day.

So how can you dial down the defensiveness and get better a outcome and results?

It’s all in your mindset and energy.

Wherever we focus our emotional energy leads to our outcome. If we’re focusing on a battle, we’re going to get one.

But what if you focused on the other person’s mindset? Most conflict isn’t malicious – it’s about misunderstanding. Stop pre-judging and start having an open, honest conversation.

All is as it should be. When you remember that, you’re in a better place to make your clients happy and lower your own stress levels.

Learning how to handle conflict with clients as a business owner is a vital skill. In this video, that’s just what you’ll learn how to do – without having to compromise your values or placate difficult people. It’s all in your mindset.

Do you do things differently when you handle potential conflicts? Drop a note in the comments and let me know.


Additional Tips and Resources for Business Owners and Entrepreneurs:

The Advantage Method:

Letting go:

How to maximize productivity for business owners: