What is the Net Promoter Score system, and why does it matter for your business? Find out in this video and get the details on how to measure your customer loyalty and engagement.
Join John Arnott, business owner and digital marketing expert, to learn about why the Net Promoter Score is vital to growing your business. Learn more about John at https://johnarnott.com/.
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Additional Tutorials and Videos: https://www.youtube.com/channel/UCWPBBNmELlZKGyqhglfbhXw
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You’ve seen the Net Promoter Score in action, even if you don’t know it. All those survey emails from companies where you’ve purchased a product or a service – many of them are using the Net Promoter Score. And you should be too.
Many businesses ask their customers for feedback after a purchase or a visit. But long surveys are a turnoff for most customers – who has the time for that?
The Net Promoter Score is the most effective way to measure how your business is doing in delighting and retaining your customers – and getting them to recommend you through word-of-mouth.
Customer loyalty is key to growing your business because gaining new customers is usually expensive. Repeat purchases and recommendations from your customers to their friends and family allow your business to grow without pouring every dollar into your marketing budget.
So what is this powerful Net Promoter Score? How does it work, and why do you need it?
The secret is in simplicity. But it’s a critical part of your Customer Experience Management system.
In this video, you’ll learn all about the Net Promoter Score system.
Knowing how to measure your customers feel about you in one simple number? It sounds too good to be true – but that’s the heart of NPS.
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Additional Marketing Resources:
Net Promoter Score and online reputation management: https://c1m.ai/online-reputation-management/
Referral Marketing: https://c1m.ai/referral-marketing/
The Net Promoter Score is the most effective way to measure how your business is doing in delighting and retaining your customers – and getting them to recommend you through word-of-mouth.
Letting your customer be your guide in digital marketing: https://c1m.ai/business-owners-let-your-customer-be-your-guide/
