As of 2024, less than 40% of human resources (HR) leaders have implemented or created a plan for integrating AI tools for HR operations. However,...
read moreWhat is Answer Engine Optimization (AEO)?
January 7, 2025
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With the rise of voice searches and artificial intelligence comes a new reliance on AEO (answer engine optimization) strategies rather than SEO strategies for AI...
read moreBuilding an AI Organization: Lessons from Human Teams
January 2, 2025
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In my thirty years of building organizations, I’ve learned that the best systems mirror how humans naturally work together. As we enter the age of...
read moreWhat are the Benefits of AI in Customer Service?
December 19, 2024
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Artificial intelligence (AI) revolutionizes customer service, enabling businesses to provide faster, more personalized support while reducing costs. From automating repetitive tasks to delivering actionable insights,...
read moreGenerative AI for Customer Service – What You Need to Know
December 11, 2024
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Many organizations and their customers experience a hint of initial hesitation when embracing customer service generative AI tools and processes. According to recent research, 60%...
read moreCopilots, AI Assistants, and Agents… Oh My! Understanding AI’s Role in Modern Technology
December 6, 2024
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Welcome to the intriguing world of artificial intelligence, where terms like Copilots, AI Assistants, and AI Agents are becoming commonplace in business and daily life....
read moreUnlocking AI Potential – Navigating from AI Maturity Level 0 to Level 1
December 3, 2024
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The applications of artificial intelligence are constantly evolving and being discovered. So, it’s no wonder that most organizations aren’t experts in how to launch AI...
read moreGenerative AI vs LLMs – A Complete Guide
October 9, 2024
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Understanding different AI systems and AI models is essential to unlock the true potential of the thousands and thousands of varying AI tools. In addition,...
read moreWhy Every Business Needs an AI Factory: A CEO’s Guide to Generative AI
September 13, 2024
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As businesses face increasing pressure to innovate, generative AI (GenAI) is emerging as a powerful tool to drive transformation. To truly harness its potential, leaders...
read moreConversational Artificial Intelligence Platform – Choose the Best Option for Your Business
August 13, 2024
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Conversational artificial intelligence platforms are changing the game when it comes to creating an enhanced customer experience. According to recent research, the global conversational...
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