When it comes to concrete examples of how artificial intelligence is reshaping our world, look no further than conversational AI solutions in customer service.
Conversational AI companies are on a meteoric rise and are being implemented in customer service roles in virtually every industry in the world.
A recent Gartner report found that by 2025, 80% of customer service organizations will be using some form of generative AI to improve agent productivity and the customer experience. On the other hand, a study from UnitedCallCenters found that 58% of customers support using AI to satisfy their customer service needs at a higher level.
How Conversational AI Can Boost Your Business Efficiency
With Conversational AI, language learning powers the ability of these chatbot solutions to become more adept at answering questions and providing helpful information as they grow. This is especially true – and especially important to note – when it comes to industries with more inherently complex questions from potential customers.
For example, a restaurant may routinely field questions like “Do you accept reservations?” or “Do you have gluten-free options?” These questions can be easily answered with a perfunctory phone call message, a form email, an older chatbot model, or even a social media or website FAQ page.
However, for questions like “What is the appointment and recovery timeline for laser eye surgery?” or “Are you able to finance a $500,000 loan with a 15% down payment?” a straightforward answer is not going to fly.
Conversational AI is the solution for mundane and complicated questions
Conversational AI tools answer routine questions that flood your phone line and website. This can save your personnel countless hours on repetitive and frankly dull tasks, allowing them to use their talents and expertise in new and more beneficial ways.
Furthermore, conversational AI tools can now handle questions that, until a decade ago, would have required a human response. These are more detailed and complex questions that your human team members have certainly answered before – likely multiple times. However, they always required more conversation and communication than a simple phone tree menu or an FAQ page.
Key industries that benefit from conversational AI
With this adaptability to complex questions in mind, two key industries stand out when it comes to the benefits of embracing conversational AI.
Conversational AI in Healthcare
Healthcare is an industry where clients and patients tend to have more personalized and complex questions – and lots of them. As such, clients expect a more involved and more readily available level of customer service, which is exactly what conversational AI tools provide.
Conversational AI in Banking
Banking and finance is another industry where customers require detailed and personalized answers to specific questions. Exceptional customer service and ensuing brand loyalty are the backbone of a financial institution’s success. Conversational AI tools provide these effective answers and are available 24/7, to operate on your clients’ timelines, and not during literal regular banking hours.
Want to learn more about Conversational AI? C1M can help!
Not all conversational AI solutions are created equal, and you need an expert to guide the way before utilizing conversational AI as an effective tool to enhance your productivity and customer service.
Also, you can check out our sample of conversational AI tool – type your questions and instantly experience swift, easy answers! Click here to try it out today!
Reach out to the team at C1M. We’ll work to identify the best digital strategies for your unique operations to ensure continued brand loyalty and success.
